Returns & Refund Policy

Returns and exchanges

You can request a return or an exchange (for a different size or design) within 2 days of delivery. Items must be unworn, unwashed and unaltered, with all original tags and packaging.

Items we cannot take back

• Items bought on sale (final sale)
• Items that have been worn, washed, altered or damaged after delivery

Damaged or wrong item

If your order arrives damaged or is not what you ordered, tell us within 48 hours of delivery by emailing contact@ranggrace.com with your order number, photos and an unboxing video. We will arrange a replacement or a full refund, and you won’t pay any return shipping.

The 48-hour window applies only to reporting damaged or wrong items. Standard returns and exchanges follow the 2-day window above.

How to request a return or exchange

• Email contact@ranggrace.com or WhatsApp +91 97269 26900 with your order number and the reason.
• Once we approve your request, ship the item to: Atulyaa Industries (Rang Grace Returns), Plot No. A-5/5, Hojiwala Industrial Estate, Road No. 10, Vanz, Sachin, Surat – 394230, Gujarat, India. Please use a trackable courier and keep the receipt.
• We inspect the item within 3 business days of receiving it.

Return shipping

For returns, ₹150 is deducted from your refund to cover return shipping. For exchanges, shipping both ways (sending the item back to us and sending the replacement to you) is paid by the customer. Shipping is free on both if the item arrived damaged or wrong.

Exchanges

Exchanges are subject to stock. If your size or chosen design isn’t available, we’ll refund you instead.

Refunds

Approved refunds are processed within 7–10 business days to your original payment method. For cash on delivery orders, the 10% advance is refunded to your original payment method, and the balance by bank transfer (we’ll ask for your account details) or as store credit, whichever you prefer.